Terms and Conditions

Last Updated: October 2025

These Terms and Conditions govern your use of the Catalyst Group website and consulting services. By accessing or using our services, you agree to be bound by these terms. Please read them carefully before engaging with our services.

1

Definitions

In these Terms and Conditions, unless the context requires otherwise:

"Service" refers to business consulting services provided by Catalyst Group, including sustainability transformation, customer experience optimization, and workforce strategy consulting.
"User" or "Client" means any person or organization accessing our website or engaging our consulting services.
"Content" includes all text, images, data, information, software, and materials available through our website and services.
"We," "Us," or "Our" refers to Catalyst Group, a strategic business consulting firm operating in Singapore.
"Agreement" means these Terms and Conditions together with any additional service agreements or contracts entered into between parties.

2

Use of Services

By accessing or using our services, you agree to the following terms:

Services are provided for professional business advisory purposes to organizations seeking strategic consulting.
Users must be at least 18 years old or represent an organization with legal capacity to enter into binding agreements.
You are responsible for maintaining the confidentiality of any account credentials and for all activities under your account.
You must provide accurate, current, and complete information when engaging our services or submitting inquiries.
You agree to notify us immediately of any unauthorized use of your account or security breaches.
Our services are intended for lawful business purposes in compliance with all applicable local and international regulations.

3

Prohibited Activities

When using our website and services, you agree not to:

Violate any applicable laws, regulations, or third-party rights.
Infringe upon intellectual property rights of Catalyst Group or any third parties.
Transmit any harmful code, viruses, malware, or other destructive materials.
Attempt unauthorized access to our systems, networks, or confidential information.
Engage in fraudulent activities, misrepresentation, or deceptive practices.
Harass, abuse, threaten, or harm other users or our staff members.
Use automated systems or bots to access our services without permission.
Reverse engineer, decompile, or disassemble any part of our services or technology.
Interfere with or disrupt the integrity or performance of our services.
Collect or harvest information about other users without their consent.

4

Intellectual Property Rights

All content provided through our website and services remains the exclusive property of Catalyst Group:

All materials, including text, graphics, logos, methodologies, and frameworks are protected by copyright and trademark laws.
We grant you a limited, non-exclusive, non-transferable license for personal or internal business use only.
No reproduction, distribution, or modification of our content is permitted without explicit written permission.
Client-generated content shared with us during consulting engagements remains the property of the client, subject to confidentiality agreements.
Any deliverables created as part of consulting services are governed by separate service agreements.
Third-party content used on our website is acknowledged and remains the property of respective owners.
Unauthorized use of our intellectual property may result in legal action and liability for damages.

5

Service Terms and Engagement

Our consulting services are provided subject to the following conditions:

Service Delivery: Consulting services are delivered according to agreed scope, timeline, and deliverables outlined in project proposals.
Payment Terms: Invoices are issued according to payment milestones. Payment is due within 30 days of invoice date unless otherwise agreed.
Cancellation Policy: Either party may terminate services with 30 days written notice. Fees for completed work remain payable.
Confidentiality: Both parties agree to maintain confidentiality of sensitive business information shared during engagements.
Service Level: We commit to professional standards and timely communication throughout all consulting engagements.
Changes to Scope: Any modifications to agreed scope require mutual written consent and may affect fees and timelines.
Client Responsibilities: Clients must provide timely access to information, personnel, and resources necessary for service delivery.

6

Disclaimers and Limitations of Liability

Please note the following important limitations:

No Warranties: Services are provided "as is" without warranties of any kind, either express or implied.
No Guarantee of Results: While we apply professional expertise, we cannot guarantee specific business outcomes or financial results.
Limited Liability: Our total liability is limited to the fees paid for services during the 12 months preceding any claim.
Indirect Damages: We are not liable for indirect, incidental, consequential, or punitive damages arising from service use.
Client Decisions: Clients remain responsible for implementation decisions and business outcomes based on our recommendations.
External Factors: We are not liable for factors beyond our control, including market conditions, regulatory changes, or third-party actions.
Professional Advice: Our consulting services do not constitute legal, accounting, or tax advice. Seek appropriate professional counsel for such matters.

7

Dispute Resolution

In the event of disputes, the following process applies:

Initial Resolution: Parties agree to first attempt informal resolution through good-faith negotiation.
Mediation: If informal resolution fails, disputes will be referred to mediation before a mutually agreed mediator.
Arbitration: Unresolved disputes after mediation shall be settled by binding arbitration under Singapore Arbitration Centre rules.
Governing Law: These terms are governed by the laws of Singapore.
Jurisdiction: Courts of Singapore have exclusive jurisdiction over any legal proceedings.
Language: All proceedings shall be conducted in English.
Costs: Each party bears its own legal costs unless otherwise determined by arbitrators or courts.

8

Termination

Termination provisions include:

Termination by Either Party: Either party may terminate services with 30 days written notice without cause.
Immediate Termination: We reserve the right to immediately terminate services for material breach of these terms.
Effect of Termination: Upon termination, access to services ceases, and outstanding fees become immediately payable.
Survival: Confidentiality obligations, intellectual property rights, and limitation of liability provisions survive termination.
Return of Materials: Both parties shall return or destroy confidential materials belonging to the other party.
Final Deliverables: Completed deliverables up to termination date will be provided upon payment of fees owed.

9

Changes to Terms

We reserve the right to modify these terms:

We may update these Terms and Conditions at any time to reflect changes in our services, legal requirements, or business practices.
Material changes will be communicated through prominent website notice or direct communication to active clients.
Continued use of our services after changes constitutes acceptance of modified terms.
Previous versions are archived with effective dates for reference.
Clients may request copies of previous terms for comparison purposes.
If you disagree with modifications, you may terminate services according to termination provisions.

10

General Provisions

Additional terms and provisions:

Entire Agreement: These terms constitute the entire agreement between parties regarding use of our website and services, superseding all prior agreements.
Severability: If any provision is found invalid or unenforceable, remaining provisions remain in full force and effect.
No Waiver: Failure to enforce any provision does not constitute a waiver of our rights to enforce it in the future.
Assignment: You may not assign your rights or obligations without our written consent. We may assign to affiliates or successors.
Force Majeure: Neither party is liable for delays or failures due to circumstances beyond reasonable control.
Independent Contractors: Parties are independent contractors. Nothing creates a partnership, agency, or employment relationship.

Contact Information

For questions about these Terms and Conditions or to discuss service agreements, please contact us:

[email protected]